Your retailer
ECFLOW ENERGY is an online retailer owned and operated by Matthieu Kusters. EcoFlow, Anker, Jackery and Navien identify the manufacturers of the products in our catalogue. ECFLOW ENERGY is separate from those manufacturers.
How orders are fulfilled
We do not hold the products in our own warehouse. Our suppliers store and ship products directly to customers. Contact ECFLOW ENERGY for product questions, order support, delivery issues and returns. The published business contact address does not establish a warehouse, dispatch origin or return destination.
Know the exact product before ordering
Check the model, chosen option and listed included items. Ask us for exact panel or accessory models, fuel configuration, supplied condition and relevant product documentation when you need clarification. For boilers and water heaters, confirm installation requirements with a qualified installer. We do not advertise authorized-dealer status or a manufacturer partnership.
Warranty and product support
Manufacturer warranty eligibility depends on the product, sales channel, region and purchase documentation. Contact Support@ecflow.shop before ordering if you need written confirmation of coverage for your exact item. A warranty period advertised by a manufacturer for its own store is not confirmation that it covers an ECFLOW ENERGY purchase. Our return policy and applicable legal rights remain separate.
Navien manufacturer warranty: Navien states that consumer purchases through internet or other e-commerce channels void its warranty. ECFLOW ENERGY does not include a Navien manufacturer warranty with these online consumer purchases. Read Navien’s published resale policy. This does not restrict remedies under our Returns & Refunds policy or rights that cannot lawfully be excluded.
Delivery and returns
Free standard US shipping is estimated at 6–9 business days, comprising 1–2 handling and 5–7 transit business days. See our Shipping & Delivery policy for destinations and cutoff. Request eligible returns within 30 calendar days after delivery. Customers pay change-of-mind return shipping; no restocking fee applies. Approved refunds are processed within 14 calendar days after receipt of the return, with inspection included. See the full return terms.
Contact
Email Support@ecflow.shop or call +1 (307) 787-7044. Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time; weekends closed. We aim to reply within 1–2 business days. Visit our Contact page for business contact details.