About ECFLOW ENERGY

ECFLOW ENERGY is an online retailer offering two connected ranges: portable power for backup, travel and outdoor use, and heating and hot-water equipment for home and installation projects.

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Our business

ECFLOW ENERGY is owned and operated by Matthieu Kusters. Our store address is 218 Elk St, Hyattville, Wyoming 82428, United States. Phone: +1 (307) 787-7044. For questions about products, orders, delivery, or returns, email Support@ecflow.shop.

How orders are fulfilled

We use a supplier-direct fulfilment model, also known as dropshipping. ECFLOW ENERGY does not hold inventory or operate a product storage facility. Our suppliers store the products and ship orders directly to customers. ECFLOW ENERGY is your point of contact for product questions, orders, delivery and returns.

The business address listed on this site does not identify a product warehouse or establish the dispatch origin. Contact us before ordering if you need the dispatch origin or delivery arrangements for a particular item.

Standard US shipping is free, with estimated handling of 1–2 business days and transit of 5–7 business days, totaling 6–9 business days. Read our shipping terms and return conditions before ordering.

What we offer

Our catalogue may include products from established manufacturers such as EcoFlow, Anker, Jackery, Navien, and other brands shown on each product page. Manufacturer names identify the companies that make the listed products. ECFLOW ENERGY is the retailer, not the manufacturer of these products.

Product information

Please review each product page for its exact model, capacity, output, included components, compatibility, warranty information, and availability. For heating and hot-water equipment, confirm fuel type, sizing, venting and installation requirements with a qualified installer before ordering. Specifications and delivery estimates can vary by model and destination.

Customer support

We aim to provide clear product information and responsive support before and after purchase. Call +1 (307) 787-7044 or email Support@ecflow.shop before ordering if you need help choosing a product or understanding a specification.