Returns & Refunds
Last updated: October 30, 2026
Return window: 30 days after delivery. We accept returns within 30 calendar days from the date you receive your order, subject to the conditions below.
This policy applies to orders delivered within the United States and covers portable power stations, solar-generator bundles, boilers and tankless water heaters purchased from ECFLOW ENERGY. We accept returns for both defective and eligible non-defective products.
30-day return window
Our return window is 30 calendar days from the date you receive your order. Contact us within this window to request a return and obtain the correct return instructions. Change-of-mind returns must be in new, unused and uninstalled condition, in the original packaging, complete with accessories and documentation, and accompanied by proof of purchase. Installed or used equipment is not eligible for a change-of-mind return. These conditions do not limit remedies for defective goods or rights required by applicable law.
Return method and instructions
Returns are sent by mail or an appropriate parcel/freight carrier. Before sending anything, email Support@ecflow.shop with your order number, exact model and reason for return. We will provide the return destination and packing instructions for your item. Products are fulfilled by suppliers, so the return destination may depend on the item; do not use the business contact address as a return destination without instructions. Follow the applicable transport requirements for batteries and heavy equipment.
Return labels and shipping costs
For change-of-mind returns, the customer is responsible for obtaining a suitable return label, arranging shipment and paying the return shipping cost. Report damaged, defective, incomplete or incorrect items before arranging a return, with photos where appropriate, so we can provide instructions and arrange the applicable resolution. Any rights concerning defective goods under applicable law remain unaffected.
Restocking fees
We do not charge a restocking fee.
Refund processing time
We inspect returned items and process approved refunds to the original payment method within 14 calendar days after receiving the return. Inspection is included in this 14-day processing period. Your payment provider may take additional time to post the refund.
Exchanges
We do not offer exchanges.
Cancellations
Contact us promptly if you need to cancel or correct an order. We will check whether processing or dispatch can still be stopped. If an order has already shipped, the return procedure and eligibility conditions apply. Applicable legal rights remain unaffected.
Questions and warranty claims
Contact Support@ecflow.shop or call +1 (307) 787-7044 about your return or refund. Warranty eligibility for portable-power products depends on the manufacturer, region and purchase documentation. A manufacturer warranty is separate from this return policy and your applicable legal rights.
Navien manufacturer warranty: Navien states that consumer purchases through internet or other e-commerce channels void its warranty. ECFLOW ENERGY does not include a Navien manufacturer warranty with these online consumer purchases. Read Navien’s published resale policy. This does not restrict remedies under our Returns & Refunds policy or rights that cannot lawfully be excluded.
Contact ECFLOW ENERGY
Store: ECFLOW ENERGY
Owner and legal operator: Matthieu Kusters
Business contact address: 218 Elk St, Hyattville, Wyoming 82428, United States
Email: Support@ecflow.shop
Phone: +1 (307) 787-7044
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Saturday–Sunday: Closed.
We aim to reply within 1–2 business days.