Shipping & Delivery
Last updated: October 30, 2026
This policy covers portable power stations, solar-generator bundles, boilers and tankless water heaters ordered from ECFLOW ENERGY.
Destinations and shipping charges
Standard shipping is free for orders delivered to eligible United States destinations. Available destinations and services are shown at checkout before payment. We do not advertise international shipping. Check destination eligibility before ordering heavy equipment or batteries.
Order processing and cutoff
Handling takes an estimated 1–2 business days after payment confirmation and receipt of the information needed to process your order. Handling days are Monday–Friday, excluding public holidays. The order cutoff is 2:00 PM Pacific Time (Los Angeles). Orders placed after the cutoff, on weekends or on public holidays enter processing on the next business day.
Transit and total delivery time
Standard transit is estimated at 5–7 business days after carrier handoff, Monday–Friday. Combined with handling, standard delivery is estimated at 6–9 business days. For orders after the cutoff, this estimate starts on the next business day. These are estimates rather than guaranteed arrival dates. Carrier disruption, weather, holidays and address issues may affect delivery. If we cannot meet the stated shipment timeframe, we will contact you about the delay and the available cancellation or refund options.
Supplier-direct fulfilment
Our suppliers store the products and ship directly to customers. ECFLOW ENERGY does not hold inventory or operate a product storage facility. The listed business contact address does not establish where products are stored, dispatched or returned. Contact us before ordering to confirm the dispatch origin or delivery arrangements for a particular item.
Tracking and address changes
When shipment tracking is available, it can be used to follow carrier progress. Contact ECFLOW ENERGY with your order number for tracking or delivery assistance. Provide a complete delivery address and current contact details. Tell us promptly about errors; a change may no longer be possible after processing or dispatch.
Heavy equipment and batteries
Large products may require freight transport, a delivery appointment, a signature or special handling. Check access requirements with us before ordering and follow the carrier’s delivery and safety instructions. If another service is offered, its price and any estimate are shown at checkout; the 6–9-business-day estimate above applies to standard shipping.
Damage, missing items or delays
Inspect your shipment on delivery and keep the packaging while an issue is being reviewed. Contact us with your order number, tracking details, a description of the problem and photographs where appropriate. We will help establish the appropriate resolution under our return policy and applicable law. Contact us before refusing or sending back equipment.
Contact ECFLOW ENERGY
Store: ECFLOW ENERGY
Owner and legal operator: Matthieu Kusters
Business contact address: 218 Elk St, Hyattville, Wyoming 82428, United States
Email: Support@ecflow.shop
Phone: +1 (307) 787-7044
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Saturday–Sunday: Closed.
We aim to reply within 1–2 business days.